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PDPA Privacy Policy

  1. Privacy Statements

    2. SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

    SECTION 2 - CONSENT

    • How do you get my consent?

      • When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.



    • How do I withdraw my consent?

      • If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at +6019 765 6575 or mailing us at:
      Youbaby Million Sdn Bhd
      No 2A First Floor, Jalan Putera Indah,1/7B, Bandar Putera Indah, Tongkang Pecah, 83010 Batu Pahat Johor

    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - PRESTAR

    Our store is hosted on WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

    Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service.

    Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    SECTION 7 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 8 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated,so that you are aware of what information we collect, how we use it, and under what circumstances,ifany, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Customer Service at +6019 765 6575.

  2. PRODUCT SHIPPING & DELIVERY POLICY
    1. We aim to deliver the Product to you at the place of delivery requested in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).
    2. We shall notify you if we unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
    3. Upon delivery of the Product, you may be required to sign for delivery. You may contact Youbaby Million Sdn Bhd Customer Service Team at +6019 765 6575 in case of any faults, defects or damages. You shall be able to provide the documents delivered with the Product, upon request.
    4. Please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
    5. We deliver in our standard packaging.
    6. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
    7. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within one week of our first attempt to deliver the Product to you) accept delivery, we may (without affecting any other right or remedy available to us) do either or both of the following:
      • charge you for any fee and other costs reasonably incurred by us; or
      • no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 7.8 (a) above).

        You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
    8. In event there exists a conflict of total cart size which entitle free shipping, the value on website shall prevail.
  3. RETURN POLICY
    1. If the items that you received is not the items that you purchase, you may return the Product to us within three (3) days of receipt. The product shall be unused/unopened, product tags shall not be tampered with, and the product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our site.
    2. All items must be received by YOUBABY MILLION SDN BHD in order for a customer to be eligible for a refund or replacement. You shall ensure that the product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the product back to you.
    3. We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Please refer to the pre-paid shipping label in the parcel sent to you. If you are unable to find the pre-paid shipping label, please call our Customer Service Team at +6019 765 6575 (Mon - Friday / 9am - 5pm)
    4. Agent are allow to use Cash on Delivery (COD) to their customer if the amount of commission balance from the system is minimum RM10. Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A "Reshipment fee" of RM10 will be incurred if your customer wish to resend the returned / undelivered parcel(s) to a specific shipping address within East Malaysia.

      If your customer has been cancelled their order in Cash on Delivery (COD) after have been processed from HQ, HQ have a right to deduct the charge of Cash on Delivery (COD) RM10 per customer in your balance commission.
    5. You may process returns through your nearest post office. We do not honor any walk-in returns.
    6. Your returned products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. We will refund you via store credit which you may utilize for your next purchase. In event you prefer to refunded by different means please call our Customer Service Team at +6019 765 6575 and we will try our best to assist you.

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